Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unopened, unused, and in its original packaging. You will also need the receipt or proof of purchase.

Non-returnable items

Due to the nature of our products, all olive oils are final sale. We also cannot accept returns on sale items or gift cards.

If a non-returnable item arrives damaged or is not what you ordered, see "Damages and issues" below.

Olive tree adoptions

Adoptions cannot be returned, but you may cancel at any time:

Before your plaque has been placed on your tree: you receive a full refund.
After the plaque has been placed, but before your order ships: you receive a refund of 70% of the purchase price. We keep 30% to cover the plaque and the work of preparing your tree.
After your order has shipped: we cannot offer a refund.

Starting a return

To start a return, contact us at hello@obiaoliveoil.com.

If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues

Please inspect your order when it arrives. If an item is defective, damaged, or not what you ordered, contact us at hello@obiaoliveoil.com within 7 days of delivery and include a photo, so that we can evaluate the issue and make it right. This applies to all products, including olive oil and adoption gift boxes.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we approved your return, please contact us at hello@obiaoliveoil.com.